Touro Shipping Policy
Free shipping pan-India on every order. No minimums.
Order Processing
Allow 24 hours for processing (pending stock & payment verification). Orders ship from our facility in India (working days only—no weekends/holidays).
Double-check details at checkout—once processed, no modifications or cancellations possible.
Confirmation email sent immediately. Check spam if delayed.
Limited-run pieces may sell out post-order. We'll contact you to select an alternative piece of equal value or issue a full refund to the original payment (5-7 days).
All orders reviewed by our team—may cancel at discretion.
Shipping confirmation + tracking follows processing.
Delays possible during drops, holidays, sales.
Delivery Estimates
- Metros: 2-4 working days
- Tier 1/2 cities: 4-7 working days
- Remote areas: 7-10 working days
Varies by pincode/courier. Tracking via email/SMS.
Cash on Delivery
Select pincodes only (shown at checkout). Non-refundable COD fee applies.
Order Splitting
Multi-item orders may ship separately—each gets its own tracking.
Return to Origin (RTO)
Wrong address/unclaimed/refused = you pay full order + shipping for reshipment.
Holidays (No Shipping)
Diwali, New Year's Day, Independence Day, Christmas Eve, Christmas.
Lost Packages
Once delivered (proof attached), risk transfers. Courier handles claims.
Customer Service
Mon-Fri, 10AM-5PM IST | support@tourostudio.com | +91 70879 35667
Final Sale Items
During sales/promos, all sales are final. No price adjustments on prior purchases. Promotions may change without notice.